Delivery & Returns

UK Delivery Rates

Free UK Delivery for Orders Over £59.99

  • Standard Delivery (3-5 Working Days) – FREE

  • Express Delivery (1-3 Working Days) – £2.95

UK Delivery for Orders Between £19.99 - £59.98

  • Standard Delivery (3-5 Working Days) – £3.95

  • Express Delivery (1-3 Working Days) – £5.95

UK Delivery for Orders Under £19.99

  • Standard Delivery (3-5 Working Days) – £5.95

  • Express Delivery (1-3 Working Days) – £7.95


At Pet Market, we care about your pets and the planet. That’s why we re-purpose the boxes our shipments arrive in, giving them a second life as your order’s packaging.

It’s a small change that helps reduce waste and supports a more sustainable future—one delivery at a time.

So if your parcel looks a little mismatched on the outside, it’s what’s inside that counts (and we promise your pet will love it!).

Returns & Damages

How do I return an item?

We have a 14-day return policy. Simply post the item back to us at:

Pet Market Ltd, 12 Wilson Way, Redruth TR15 3RQ

If I'm not happy with a product, how do I return an item for a full refund?

If you are dissatisfied with any item for any reason, you may return it to us for a full refund. The item must be returned within 14 days of receipt and in its original/new condition. You will be responsible for the return postage cost. If you received free delivery, your refund will be minus the outgoing postage charge of £5.95.

What do I do if I have been sent the wrong item?

All parcels are carefully packed and double-checked by our team. However, if you receive an incorrect item, please call or email us at 01209 217666 or info@petmarket.co.uk. Leave the parcel in the exact condition it arrived and return it to us, or we will arrange collection with our courier. We will send you the correct item immediately.

We are unable to send a replacement if the package has been opened. Please check your order before opening the package.

What do I do if my order has been stolen, is missing, or has been delivered faulty/damaged?

All items we send are fully insured. If your order is delivered damaged, faulty, stolen, or missing, please call us within 14 days on 01209 217666 or email us at info@petmarket.co.uk.

If your order is damaged, take photos of the parcel in the exact condition it arrived and email them to us. We may require the items to be returned, so please keep them until you hear from us. If a return is necessary, we will arrange for a courier to collect the items at no extra charge. If you are unable to provide proof of damage, we may be unable to process a refund or resend the order.