Terms & Conditions

Terms & Conditions

1. Introduction

Welcome to PetMarket.co.uk. By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.

2. Company Information

PetMarket.co.uk is owned and operated by Pet Market Retail Limited. Our registered office is located at 12 Wilson Way, Redruth TR15 3RQ. For any inquiries, you can contact us at info@petmarket.co.uk.

3. Ordering & Payment

3.1 All orders placed on PetMarket.co.uk are subject to availability and acceptance.

3.2 We reserve the right to refuse or cancel an order for any reason, including pricing errors or product unavailability.

3.3 Payment must be made in full at the time of placing an order. We accept payments via [payment methods].

3.4 Prices are listed in GBP (£) and include VAT where applicable.

4. Delivery

4.1 We offer various delivery options, including standard and express delivery. Full details of delivery times and charges can be found on our Delivery Policy page.

4.2 While we strive to deliver within the estimated time frame, delays may occur due to unforeseen circumstances.

4.3 If an order is lost or arrives damaged, please contact us within 14 days for assistance.

5. Returns & Refunds

Please note any returns need to be first approved through customer service and postage to be paid for by customer.

5.1 You may return unwanted items within 30 days of receipt, provided they are in their original condition.

5.2 If a product arrives faulty or damaged, please contact us with photographic evidence for a replacement or refund.

5.3 Refunds will be processed within 7-10 working days upon receipt of the returned item.

6. Cancellations

6.1 You may cancel your order before it has been dispatched by contacting our support team.

6.2 If the order has already been shipped, you will need to return the item in accordance with our Returns Policy.

7. Product Information

7.1 We make every effort to ensure product descriptions and images are accurate. However, variations may occur.

7.2 All pet food and consumable products should be used in accordance with the manufacturer’s guidelines.

8. Liability

8.1 Pet Market Ltd shall not be liable for any indirect or consequential loss arising from the use of our website or products.

8.2 Nothing in these Terms & Conditions shall exclude liability for fraud, personal injury, or death caused by negligence.

9. Privacy & Security

9.1 We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and store personal data.

9.2 We use secure payment processing to ensure your information is protected.

10. Governing Law

10.1 These Terms & Conditions are governed by the laws of England and Wales.

10.2 Any disputes shall be resolved exclusively in the courts of England and Wales.

11. Amendments

11.1 We reserve the right to update these Terms & Conditions at any time. Any changes will be posted on this page.

By continuing to use our website, you agree to be bound by the latest version of these Terms & Conditions.

For any queries, please contact us at info@petmarket.co.uk.